Customer Service Representative
Quick Apply Full-time Contract 12 days ago Full Job Description Description The Customer Solutions Representative (CSR) is responsible for supporting the organization by helping manage customer activities and programs, with the goal of promoting customer satisfaction and account growth.
Responsibilities Support the sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.
g.
, pricing accuracy, conformance to minimum order requirements, shipping instructions, terms and conditions, etc.
), entering orders, providing order acknowledgements, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders.
Help pursue sales leads with existing and new customers.
Answer and return customer phone calls and emails.
Troubleshoot, research, resolve and escalate issues to the sales team as necessary.
Research customer complaints and support sales team in resolution.
Identify and implement changes to improve sales processes and accuracy.
Regularly monitor customer portals used to communicate RFQ's, PO's, requested date changes, etc.
.
Qualifications High school diploma 2
year of experience using Microsoft Office 2
years of customer service experience Read, write and speak fluent English Job Types:
Full-time, Contract Pay:
$19.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Ability to commute/relocate:
Londonderry, NH:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location The Customer Solutions Representative (CSR) is responsible for supporting the organization by helping manage customer activities and programs, with the goal of promoting customer satisfaction and account growth.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities Support the sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.
g.
, pricing accuracy, conformance to minimum order requirements, shipping instructions, terms and conditions, etc.
), entering orders, providing order acknowledgements, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders.
Help pursue sales leads with existing and new customers.
Answer and return customer phone calls and emails.
Troubleshoot, research, resolve and escalate issues to the sales team as necessary.
Research customer complaints and support sales team in resolution.
Identify and implement changes to improve sales processes and accuracy.
Regularly monitor customer portals used to communicate RFQ's, PO's, requested date changes, etc.
.
Qualifications High school diploma 2
year of experience using Microsoft Office 2
years of customer service experience Read, write and speak fluent English Job Types:
Full-time, Contract Pay:
$19.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Ability to commute/relocate:
Londonderry, NH:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location The Customer Solutions Representative (CSR) is responsible for supporting the organization by helping manage customer activities and programs, with the goal of promoting customer satisfaction and account growth.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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