Universal Ops Specialist

Company Name:
Santander Bank
Schedule Details/Location
Londonderry, NH
This full-time position is located at 25A Orchard View Drive Londonderry, NH 03053
Job Duties
Meets and exceeds sales goals by determining the financial needs of each customer, matches this to the appropriate bank product or service and delivers the product or service in a manner which satisfies the customer
Meets and exceeds all sales goals by following a prescribed sales and service process during any customer interactions at desk, at transaction window, or in branch lobby.
Identifies service into sales opportunities and promotes cross selling by following a prescribed process during any customer interaction.
Actively participates in all branch sales and marketing activities
Provides outstanding customer service by following a prescribed service behaviors
Achieves satisfactory Customer Satisfaction scores as measured by the bank
Contributes to a satisfactory bank ranking in JD Powers survey
Demonstrates ownership of any customer problem or request, following up to ensure effective resolution and customer satisfaction
Ensures clients know how to use different channels
Manages branch UBs so that they accurately process customer transactions and successfully balance cash boxes
Processes and settles ATM work or Vault cash as a custodian.
Complies with all of Sovereign s policy and procedures, audit, regulatory, security and Branch Look & Feel protocol.
Processes loan applications and closes loans according to guidelines.
Complies with all of Sovereign s policy and procedures, audit, regulatory, security and Branch Look & Feel protocol.
Manages the scanning and processing of all UB batches. Adhering to Network Standards regarding the timelines of scanning
Manages accurate and timely balancing of Branch ATMs
Responsible for Operational Control Record management and the performance of the branch with Corporate Risk Audits, BCI and Regulatory Reviews
Effectively manages BSA compliance, cash levels and UBs over and shorts
Successfully manages the execution of branch cash audits and other branch audits
Accurately processes transactions within balancing guidelines.
Opens new accounts with no errors.
Performs other duties and tasks as requested.
Customer Service
Operational Duties (in branches with no UB I)
Proven ability to meet and exceed sales/referral goals with at least 1 years of sales and referral experience in a goal or incentive-based environment.
In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule.
Performs job requirement/responsibilities in compliance with applicable laws and regulations
To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Title: Universal Ops Specialist
Job ID: 61687
Location: New Hampshire

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