Customer Service Representative - 100791

Company Name:
ServiceMaster Family of Brands
Business Unit:
Customer Service Representative - 100791
NH-1000001 - TGN Manchester Branch
Metro Area:
Postal Code:
Functional Area:
Branch Services
Branch Number:
Requisition Number:
First Open Date:
Post Date:
TruGreen is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we have a small company feel as our highly trained professionals live and work in the communities they serve.
As with our customers, we are committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Cultivate confidence.
At TruGreen, we do more than just care for lawns. We instill confidence in our customers. If you're driven to achieve a higher level of success, you'll find challenge and real rewards with us.
Position Overview
Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
o Answers inbound customer service calls with a warm and courteous greeting.
o Resolves customer service concerns to determine root cause of the concern.
o Regularly seeks assistance to handle calls requiring extensive problem solving.
o Uses save training and current save offers to retain customers at every opportunity.
o Updates and maintains customer database with accurate customer information and timely data entry.
o Identify opportunities and present additional services to existing customers based on customer needs.
o Provides resolution and timely follow-up with the customers.
o Achieves quality standards as outlined in the Quality Assessment form.
o Communicates customer impacting trends and/or ideas for improvement to manager.
o May perform outbound calls to internal and external customers to schedule applications and/or service calls.
Education and Experience Requirements
o High school diploma or general education degree (GED); or up to one year related experience and/or training, or equivalent combination of education and experience.
o Associate degree from a two-year college or technical school preferred
Knowledge, Skills, and Abilities
o Requires basic knowledge of the organization, products and/or services.
o Ability to project a professional and positive attitude with both internal and external customers.
o Ability to read, comprehend and carry out simple instructions, short correspondence, and memos furnished in written, oral, diagram, or schedule form
o Ability to effectively present information in one-on-one and small group situations to clients, customers, and other employees of the organization.
o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/ Affirmative Action Employer -EOE of Minorities/Females/Vets/Disability
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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